SHIPPING & REFUND POLICY

1. INTRODUCTION

 

For purposes of this Refund and Shipping Policy, “we” or “our” refers to us, and “you” or “your” refers to the customer. Please read this Refund and Shipping Policy carefully as it constitutes your agreement with us. 

 

By engaging us to provide products to you, you agree to be legally bound by this Refund and Shipping Policy. We reserve the right to change or modify this Refund and Shipping Policy at any time.

 

Unless otherwise specified, any changes or modifications will be effective immediately and your continued use of our services after such time will constitute your acceptance of such changes or modifications.

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2. SHIPPING POLICY

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Please keep in mind our business hours: M-F from 9am-5pm EST and Saturdays from 10a-1p EST  only and do not include national holidays.

Our shipping options through USPS for shipping within the U.S. are as follows:

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• Processing an order can take from 1 to 3  days after order is placed.

• First class mail shipping with estimated delivery is within 2-4 business days.

• Priority Mail shipping with estimated delivery is within 1-3  business days.

• Priority Mail Express shipping with estimated delivery is within 1-2 business day.

• Paid shipping costs are calculated at checkout and are based on the weight of your package.

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Please keep in mind that it is the customer's responsibility to make sure that the address is entered correctly. We are not responsible for incorrect information provided. Should you notice that you have entered an incorrect address please email customer service as soon as possible at shopcolormeque@gmail.com. We will do our best to correct this matter however, it is NOT guaranteed.

 

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If your Express order is placed after 2pm, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery.

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Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out. We are not responsible for the package once tracking shows that the package has left our premises.

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If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

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If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.

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We are not responsible for lost, mis-delivered, or stolen packages, or packages that were sent to the address that was entered at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake.

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3. REFUND POLICY

 

We do not accept returns or exchanges simply because our products are mainly undergarment clothing and also due to the fact that there is an ongoing Covid-19 pandemic, unless the product you purchased is defective.

 

If you receive a product that is defective, you have 3 business days to contact us at Shopcolormeque@gmail.com with details of the product and the defect.

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Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product.

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4. RIGHT TO REFUSE SERVICE

 

We reserve the right to refuse service to anyone demonstrating inappropriate behavior on our site.

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